Terms and Conditions

RESUMESPICE TERMS AND CONDITIONS

Last Updated: August 12, 2026

1. Welcome and Acceptance

Welcome to ResumeSpice! We are glad you are here.

These Terms and Conditions (“Terms”) explain the rules that apply when you use ResumeSpice.com or any other website, feature, order form, payment link, or purchasing channel operated or authorized by ResumeSpice (collectively, the “Site”), or purchase or use our resume writing, cover letter, LinkedIn profile, coaching, assessment, and other career-related services (collectively, the “Services”). Please read these Terms carefully before placing an order or using the Services.

In these Terms, “ResumeSpice,” “we,” “us,” “our,” or the “Company” means Murray Resources, LTD, doing business as ResumeSpice. “You” means the individual or business that accesses the Site, places an order, receives the Services, or affirmatively accepts these Terms.

By checking the acceptance box at checkout, placing an order, creating an account, or otherwise affirmatively accepting these Terms, you agree to be bound by them and by any policies expressly incorporated into them. If you accept these Terms for a business or other organization, you represent that you have authority to bind it, and “you” includes that organization.

If you do not agree to these Terms, do not place an order or use the Services. Your use of the publicly available portions of the Site remains subject to the provisions that reasonably apply to website visitors, including Sections 3, 13 through 18, and 20 through 23.

We serve customers in multiple countries and, as a result, different laws may apply depending on where a customer resides. These Terms apply to all users to the fullest extent legally enforceable. Supplemental terms and mandatory consumer rights may apply based on where you live. Nothing in these Terms waives a right or remedy that applicable law does not permit you to waive.

By accessing or using the Site or Services, you acknowledge that you have read and understood these Terms and agree to be bound by all provisions that lawfully apply to you, including any applicable supplemental terms. IF YOU DO NOT AGREE TO ALL APPLICABLE TERMS, YOU ARE PROHIBITED FROM USING THE SITE AND SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Subject to Section 22 and applicable law, we reserve the right, in our sole discretion, to change or modify these Terms at any time and for any reason.

IMPORTANT: THESE TERMS INCLUDE A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. THEY AFFECT YOUR LEGAL RIGHTS. UNLESS APPLICABLE LAW PROVIDES OTHERWISE, YOU MAY OPT OUT OF ARBITRATION AS EXPLAINED IN SECTION 19.

2. About ResumeSpice and Order of Controlling Terms

ResumeSpice provides professional career-document writing, coaching, assessment, and related career services. For purposes of the Services, ResumeSpice is not acting as a staffing or employment agency, employer, recruiter, or employment agent. Unless expressly included in written Order Terms, ResumeSpice does not submit applications, contact employers on your behalf, provide job-opening referrals, schedule employer interviews, or make hiring decisions for employers.

Murray Resources, LTD may separately conduct recruiting or staffing activities outside ResumeSpice. Purchasing ResumeSpice Services does not register you as a Murray Resources candidate, give you access to job openings, create a duty to refer or place you, or promise consideration by Murray Resources or any employer. Any separate staffing or recruiting relationship is governed by its own written terms and notices.

Your order may include a checkout description, written proposal, invoice, package description, promotion, or other written terms specific to your purchase (collectively, the “Order Terms”). If an express provision of the Order Terms conflicts with these Terms, the Order Terms control only for that specific provision and order. These Terms control all other matters.

Only the Services and features expressly identified in your Order Terms are included in your purchase. Statements made in informal conversations, advertisements, social-media posts, or third-party materials do not add a Service, remedy, or guarantee to an order unless the applicable Order Terms expressly incorporate that statement. This provision does not excuse a statement that applicable law treats as binding or actionable.

Our Privacy Policy explains how we collect, use, and disclose personal information. Any separate SMS Terms govern text messages. The Interview Guarantee requirements in Section 11 control over any less specific summary of the guarantee appearing elsewhere.

3. Eligibility, Accounts, and Electronic Communications

You must be at least 18 years old and legally capable of entering into a contract to purchase Services. Services for a person under 18 may be purchased and managed only by that person's parent or legal guardian, who accepts these Terms and is responsible for the order.

If you purchase Services for another adult, you remain responsible for payment and for having authority to provide that person's information. The service recipient must separately agree to these Terms before participating in a consultation or receiving Services. Unless written Order Terms state otherwise, references to “you” include the purchaser and the service recipient only with respect to obligations and activities applicable to that person.

You must provide complete, accurate, and current contact, billing, and account information. You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. Notify us promptly at support@resumespice.com if you suspect unauthorized access.

You consent to transact electronically and to receive order confirmations, invoices, notices, disclosures, and service communications electronically. Electronic records and signatures have the same effect as paper records and handwritten signatures to the fullest extent permitted by law. You are responsible for keeping your email address current and reviewing your spam or filtered folders.

Marketing emails and marketing text messages are governed by the consent and opt-out choices presented when you subscribe. Purchasing Services is not conditioned on consent to receive marketing text messages.

4. Services and Scope

We will provide the Services included in your Order Terms. Services not expressly listed in your order are outside the scope and may require an additional fee. Examples of additional work may include extra documents, additional versions targeted to materially different roles, extensive rewriting after final approval, rush work, additional coaching time, or revisions exceeding the included rounds.

The deliverables, turnaround targets, revision allowances, consultation requirements, session lengths, and other service-specific features are those stated in the Order Terms in effect when you purchase. Different Services and packages may include different features. We may change the features of Services offered for future purchase without amending these Terms. A change to a future offering does not alter an order already accepted unless you and ResumeSpice agree otherwise.

A resume-writing Service includes only the deliverable and revision allowance identified in the applicable Order Terms.

Unless expressly stated in the Order Terms, Services do not include job placement, recruiter representation, application submission, legal advice, tax advice, immigration advice, verification of credentials, or a promise of employment.

We may assign or reassign writers, coaches, editors, or other personnel at any time in our reasonable discretion. You are not entitled to a particular professional unless the Order Terms expressly identify that professional as a material term of the order.

ResumeSpice's writing and coaching Services are human-led. The career professional responsible for substantive writing or coaching will be U.S.-based unless the Order Terms expressly state otherwise. We may use qualified employees, contractors, service providers, and technology-assisted tools, including automated and artificial-intelligence-assisted tools, for research, brainstorming, transcription, editing, formatting, quality control, scheduling, administration, security, and related support. A qualified professional remains responsible for reviewing substantive customized deliverables. Administrative and technology providers may operate outside the United States as described in our Privacy Policy. Unless the Order Terms expressly state otherwise, purchasing a Service does not create a right to a particular tool, workflow, or entirely technology-free process.

ResumeSpice remains responsible for providing the purchased Services in accordance with these Terms.

5. Customer Responsibilities

The quality and timing of the Services depend on your timely cooperation. You agree to:

Provide complete, accurate, and nonmisleading information about your education, employment, credentials, accomplishments, dates, compensation, skills, licenses, and career goals.
Provide requested source materials and complete questionnaires before work begins.
Attend required consultations and scheduled sessions on time.
Respond to questions and review drafts promptly.
Review every deliverable carefully for factual accuracy, omissions, confidential information, and suitability before using it.
Obtain permission before providing personal, confidential, proprietary, or copyrighted information belonging to another person or organization.
Avoid providing Social Security numbers, financial-account information, health information, protected third-party information, or other sensitive data that is not reasonably necessary for the Services.
Use the Services and deliverables lawfully and honestly.

You are solely responsible for the truth and accuracy of the facts you provide and for the final content you approve or use. ResumeSpice may rely on your information without independently verifying it. We may refuse to include information that we reasonably believe is false, misleading, unlawful, infringing, discriminatory, confidential, or inconsistent with professional standards.

ResumeSpice is not responsible for delays, errors, omissions, missed opportunities, or other consequences caused by inaccurate information, incomplete materials, failure to respond, failure to proofread, changes you or another person make after delivery, or use of a deliverable for a purpose or role materially different from the one discussed with us.

6. Consultations, Drafts, Revisions, and Finalization

6.1 Start of work

The official service-production period begins only after we have received payment, all required materials, and any required consultation has been completed. Before that official start, ResumeSpice may reserve professional capacity and perform administrative, research, assignment, scheduling, review, setup, consultation preparation, or other preliminary work in preparation for the engagement. Preliminary work does not cause a stated turnaround period to begin, waive any remaining customer requirement, or obligate ResumeSpice to continue before all start conditions are satisfied. Any turnaround time discussed before the official start conditions are satisfied is an estimate only.

For cancellation and refund purposes, work begins when ResumeSpice first reserves professional capacity specifically for your order or performs any order-specific activity, including reviewing the order or Customer Materials, assigning personnel, preparing for or scheduling a required consultation, conducting research, performing setup, developing strategy, drafting, writing, editing, or quality control. Work may therefore begin before the official service-production period or stated turnaround period begins.

6.2 Turnaround

Any turnaround target applicable to your purchase will be stated in the Order Terms or service description in effect when you purchase. Unless those terms expressly state otherwise, a turnaround period begins on the first business day after all required consultations are completed and we receive all information reasonably required to begin. Saturdays, Sundays, Company holidays, and days on which our offices are closed are not business days. A turnaround target for an initial draft does not apply to revisions or other deliverables unless expressly stated.

All delivery dates and turnaround periods are good-faith targets rather than guaranteed deadlines unless the applicable Order Terms expressly state both that a deadline is guaranteed and the specific remedy for missing it. A missed delivery date or turnaround target does not entitle you to cancel an order or receive a refund, discount, credit, charge reduction, free add-on, or other compensation unless the applicable Order Terms expressly provide that remedy or applicable law requires it. Delays caused by customer availability, incomplete information, platform interruptions, unusual project complexity, force majeure events, requested scope changes, or other circumstances outside our reasonable control do not constitute breach.

6.3 Included revisions

A “revision round” means one consolidated set of reasonable changes submitted at one time in response to the most recent draft. The number of revision rounds, if any, included with a Service is the number stated in the Order Terms or service description in effect when you purchase. Different Services and packages may include different revision allowances. Revision requests must remain consistent with the target role, strategy, and scope established during onboarding.

Unless the Order Terms state a different deadline, each revision request must be submitted within seven calendar days after we deliver the applicable draft. An unused revision round expires when its submission deadline passes and has no cash or credit value. We may extend a revision deadline in writing without waiving any other deadline or requirement.

A new career direction, materially different target role, replacement of substantial source information, request for an additional version, reversal of previously approved direction, or request made after project completion may be treated as new work and priced separately.

You must submit revision requests in writing using the method instructed by ResumeSpice, including email when designated. Multiple messages sent before we respond may be consolidated and treated as one revision round. Cosmetic changes, corrections of errors introduced by ResumeSpice, and our voluntary refinements may be handled without counting as a revision round in our reasonable discretion.

6.4 Finalization

A deliverable is considered final upon the earliest of:

Your written approval.
Your use, publication, submission, upload, or distribution of the deliverable, other than solely to review it or obtain private proofreading assistance.
Completion of the included revision rounds.
Expiration of the applicable deadline to request a revision.
Expiration or administrative closure of the project under Section 10.

Once a deliverable is final, further work may require a new order or re-engagement fee. Finalization does not eliminate ResumeSpice's obligation to correct a clerical or production error that we introduced and that you report within seven calendar days after final delivery or, if a longer period is required by law, within that period.

7. Coaching, Assessments, and Scheduled Services

Coaching and other scheduled sessions are reserved professional time. The cancellation, rescheduling, lateness, attendance, expiration, and no-show rules disclosed in the Order Terms, booking page, confirmation notice, or scheduling policy in effect when you book the session apply to that session. Subject to applicable law, a session canceled, missed, or attended late in violation of those disclosed rules may be shortened, rescheduled for a fee, or treated as used without a refund or replacement session. We may make an exception in our discretion without waiving the applicable policy.

If ResumeSpice must cancel a session, we may reschedule the session, provide a comparable replacement session or professional, or provide another reasonable service accommodation, in our sole discretion. Cancellation or rescheduling by ResumeSpice does not automatically entitle you to a refund, discount, credit, free service, or other compensation except where required by applicable law.

Assessment results and coaching recommendations are informational and developmental. They are not clinical, psychological, medical, legal, or financial advice and do not guarantee a particular employment outcome. You remain responsible for career and employment decisions.

8. Prices, Payment, Taxes, Promotions, and Chargebacks

Prices are those displayed or quoted when you place the order, subject to correction of obvious typographical or technical errors. Unless the Order Terms state otherwise, prices and payments are in U.S. dollars. You authorize ResumeSpice and its payment processors to charge the payment method you provide for the total displayed at checkout, including applicable taxes and approved add-ons. Your financial institution may impose currency-conversion, international-transaction, or other fees that ResumeSpice does not control and does not receive.

Payment is due at purchase unless written Order Terms establish another schedule. We may pause or withhold Services and deliverables while an amount is past due. You are responsible for reasonable collection costs allowed by law for undisputed overdue amounts.

Discounts, credits, gift certificates, and promotional offers:

Apply only according to their stated terms.
Have no cash value and are not redeemable for cash except where required by law.
May not be combined, transferred, duplicated, or applied retroactively unless we approve it in writing.
May be canceled if obtained or used through fraud, error, misuse, or violation of the offer terms.

If you believe a charge is incorrect, contact support@resumespice.com promptly so we can investigate. Filing a payment dispute or chargeback does not cancel your contractual obligations. We may suspend Services while a chargeback is pending and submit these Terms, order records, communications, drafts, consultation records, and proof of delivery to the payment provider. We will not retaliate against a customer for making a good-faith billing complaint or exercising a legal right.

9. Cancellations and Refunds

The Services involve reserved professional capacity, onboarding, consultation, research, strategy, writing, editing, and other work that may begin shortly after purchase as described in Section 6.1. Except where required by law or expressly stated in the Order Terms, all sales are final and fees are nonrefundable.

Without limiting that policy:

ResumeSpice does not offer a contractual trial or cooling-off period merely because Services are purchased online. This does not limit a nonwaivable cancellation or withdrawal right under applicable law.
Dissatisfaction with a writer's professional judgment, style, recommendation, or a draft does not create a refund right when ResumeSpice remains willing and able to perform the included revisions.
A change in your circumstances, career plans, target role, schedule, financial condition, or desire to use the Services does not create a refund right.
Failure to provide materials, attend a consultation, respond, request revisions, or complete the project does not create a refund right.
Purchase of a duplicate service, an incorrect package, or an unwanted add-on must be reported promptly and before the affected work begins. Any credit, substitution, or refund is within our reasonable discretion except where law requires otherwise.
If ResumeSpice determines that it cannot provide a purchased Service, our obligation is limited to a reasonable substitute, account credit, or refund of the amount paid for the unprovided portion, at our option unless applicable law requires a different remedy.

Any refund, credit, additional revision, reassignment, or accommodation outside the express Terms is a one-time customer-service decision. It does not waive these Terms or establish a course of dealing.

9.1 EEA and United Kingdom consumer withdrawal rights

If you are a consumer in the European Economic Area or United Kingdom and mandatory local law applies to your order, you may have a statutory right to withdraw from a distance service contract within 14 days after the contract is formed without giving a reason. You may exercise that right by sending an unequivocal written statement to support@resumespice.com or by using the model form in Appendix A.

If you ask ResumeSpice to begin Services during the statutory withdrawal period, you expressly request immediate performance. If you then withdraw before the Services are fully performed, you must pay the amount permitted by applicable law for the Services provided through the time of withdrawal, including a proportionate amount for work already performed. After ResumeSpice fully performs the Services, your statutory withdrawal right ends if, before performance began, you expressly requested immediate performance and acknowledged that full performance would end that right.

Any checkout consent used for immediate performance is part of the Order Terms. This Section 9.1 applies only where the stated statutory right applies and does not create a contractual cancellation right elsewhere.

10. Service Period, Customer Inactivity, and Re-engagement

All Services must be redeemed and completed within 60 calendar days after purchase unless the Order Terms provide a different period or ResumeSpice agrees otherwise in writing.

You are responsible for scheduling, submitting materials, attending consultations, reviewing drafts, and requesting revisions early enough to complete the Services within the service period. The 60-day period does not restart when we send a draft, when you respond after inactivity, or when your personal circumstances change.

We may administratively close a project when:

The service period expires.
You fail to respond within a reasonable period after we request information, scheduling, approval, or feedback, and you remain unresponsive after at least one reasonable reminder or closure notice.
You state that you no longer intend to continue.
Continuing would require us to violate law, third-party rights, professional standards, or these Terms.

Before closing a project for inactivity, we will make at least one reasonable attempt to notify you using the contact information associated with the order. Closure does not entitle you to a refund.

At our discretion, we may reopen a closed or expired project if capacity permits. We may require updated information, reassignment, a revised timeline, and a re-engagement fee communicated before work resumes. Reopening does not restore expired revisions or extend a guarantee unless we expressly agree in writing.

If ResumeSpice alone causes a material delay that prevents completion within the service period, we will extend the period by a reasonable amount. Time during which we are waiting for your materials, availability, decisions, or feedback is not a Company-caused delay.

11. 60-Day Interview Guarantee

The guarantee in this section applies only when the Order Terms expressly include the ResumeSpice 60-Day Interview Guarantee and only to the final customized resume produced under that order. It does not apply to cover letters, LinkedIn profiles, coaching, assessments, biographies, other add-ons, or employment outcomes beyond receipt of an interview request.

Subject to every requirement below, if you do not receive any request for a job interview within 60 calendar days after receiving your final customized resume, ResumeSpice will rework that resume one time without an additional writing fee. The 60-day period begins on the date ResumeSpice delivers the final customized resume. If you use or distribute a draft before formal final delivery, Section 6.4 treats that draft as final and the period begins on the date of that first use or distribution.

To qualify, you must:

Have paid all amounts due and complied with these Terms.
Have completed the ResumeSpice process and received a final customized resume.
Have applied in good faith to at least 15 legitimate positions for which you are reasonably qualified, using the final resume substantially as delivered.
Have followed reasonable job-search and resume-use recommendations provided by ResumeSpice.
Submit the guarantee request in writing to support@resumespice.com after the 60-day period ends and no later than 90 calendar days after delivery of the final resume.
Include a list or other reasonable evidence of at least 15 qualifying applications and two to four representative job descriptions.
Provide the version of the resume actually used if you or another person modified our final version.
Provide reasonably requested information needed to evaluate and perform the rework.

An “interview request” includes a request for a screening call, recruiter screen, recorded interview, virtual interview, or in-person interview related to a position for which you applied or were considered. It does not require that you accept the request or advance in the hiring process.

The guarantee is unavailable if ResumeSpice reasonably determines that:

You received an interview request within the 60-day period.
The applications were not genuine, reasonably matched, or adequately documented.
You materially altered the final resume in a way that could affect its performance.
You used inaccurate or misleading information.
You failed to satisfy the timing or documentation requirements.
Your job search was materially restricted by geography, compensation, work authorization, availability, market conditions, criminal history, licensing, or another factor outside ResumeSpice's control and not adequately disclosed during the engagement.

The guarantee remedy is one good-faith rework of the resume. It is not a satisfaction guarantee or money-back guarantee and does not include a refund, unlimited revisions, a new package, a different career direction, job placement, or compensation for lost opportunities. The reworked resume is not covered by a new 60-day guarantee unless ResumeSpice expressly agrees in writing. This Section states the sole and exclusive remedy under the ResumeSpice 60-Day Interview Guarantee.

12. Ownership of Customer Materials and Deliverables

12.1 Your materials

You retain ownership of resumes, questionnaires, employment information, documents, and other materials you provide (“Customer Materials”). You grant ResumeSpice a nonexclusive, worldwide, royalty-free license to access, copy, store, modify, and use identifiable Customer Materials only as reasonably necessary to provide, administer, secure, quality-check, and document the Services, comply with law, enforce these Terms, and resolve disputes. We may use information derived from Customer Materials to improve our Services only in deidentified, aggregated, or generalized form that does not reasonably identify you, unless you separately consent to another use. This license ends when no longer reasonably necessary for those purposes, subject to ordinary backup, record-retention, fraud-prevention, and legal obligations.

You represent that you have the rights and permissions necessary to provide Customer Materials and authorize our use of them under these Terms.

12.2 Confidentiality and service providers

ResumeSpice will use reasonable administrative, technical, and organizational measures appropriate to the nature of the Customer Materials in our possession. We may disclose Customer Materials to our personnel, professional advisers, and service providers who reasonably need the information for a permitted purpose and are subject to confidentiality or data-protection obligations. We may also disclose information when you authorize it or when we reasonably believe disclosure is required by law, legal process, or protection of rights, safety, or security.

Information you provide is not protected by attorney-client, psychotherapist-patient, or another professional evidentiary privilege merely because it is provided to ResumeSpice. No method of electronic storage or transmission is completely secure. Our collection, use, disclosure, retention, and deletion of personal information are further described in our Privacy Policy, which controls on privacy-specific matters.

12.3 Final customized deliverables

Upon full and cleared payment, ResumeSpice hereby assigns to you, to the extent owned by ResumeSpice, its copyright interest in the final customized text created specifically for you as part of a paid deliverable, excluding ResumeSpice Materials defined below and third-party materials. You may edit, reproduce, upload, publish, submit, and distribute the final customized deliverable for your personal career, employment, professional-branding, or internal business purposes. No ownership or license transfers before full and cleared payment.

Drafts, rejected alternatives, internal notes, research, editing history, quality-control materials, and unused concepts are not final customized deliverables and remain ResumeSpice property.

12.4 ResumeSpice Materials

ResumeSpice retains all rights in its pre-existing and independently developed templates, layouts, visual designs, formatting systems, questionnaires, methodologies, processes, training materials, prompts, checklists, software, know-how, trademarks, and other general materials (“ResumeSpice Materials”). To the extent ResumeSpice Materials are embedded in a final deliverable, we grant you a perpetual, nonexclusive, royalty-free license to use them only as part of that deliverable for the purposes allowed above. You may not sell, license, publish as a template, or use ResumeSpice Materials to operate or train a competing resume-writing or career-services business.

12.5 Portfolio and marketing use

We will not publicly display your identifiable resume or other identifiable Customer Materials for marketing without your permission. We may use deidentified, aggregated, or generalized information that does not reasonably identify you. If you separately authorize a testimonial, case study, photograph, or sample, the scope of that permission will be governed by the authorization you provide.

13. Acceptable Use

You may not use the Site or Services to:

Violate law or another person's rights.
Submit false, fraudulent, plagiarized, infringing, or unlawfully obtained information.
Impersonate another person or misrepresent credentials or experience.
Use a customized deliverable as another person's work product or for a person other than the intended service recipient.
Introduce malicious code, scrape the Site, bypass access controls, interfere with security, or burden our systems.
Copy, resell, sublicense, reverse engineer, or commercially exploit the Site, Services, or ResumeSpice Materials except as expressly permitted.
Harass, threaten, abuse, or unlawfully discriminate against our personnel or other persons.
Record a consultation or coaching session without the advance consent of every participant.

We may refuse, pause, or terminate Services for conduct that violates this section or creates a material legal, security, safety, reputational, or operational risk. When reasonably practicable, we will explain the basis for the action. Termination for your material breach does not require a refund.

14. Honest Reviews, Feedback, and Testimonials

Nothing in these Terms restricts your right to provide an honest review, communicate with a government agency, participate truthfully in a legal proceeding, or otherwise share your opinions about ResumeSpice, its Services, or its conduct. We will not impose a penalty merely because an honest review is negative.

This protection does not authorize disclosure of another person's private information, infringement of intellectual property, threats, harassment, extortion, impersonation, knowingly false factual statements, or other unlawful content. We may moderate content posted on systems we control according to reasonable, content-neutral platform rules.

If you send, submit, publish, or post a review, rating, testimonial, comment, suggestion, or other feedback about ResumeSpice or the Services, whether directly to us or publicly online, you grant ResumeSpice a perpetual, worldwide, nonexclusive, transferable, sublicensable, royalty-free license to reproduce, quote, excerpt, publish, display, distribute, adapt, reformat, and otherwise use that content for advertising, marketing, promotional, training, quality-improvement, and other lawful business purposes in any media. This license applies only to content and identifying information you have made publicly available or otherwise authorized us to use and does not transfer ownership of your content to ResumeSpice.

We may correct typographical errors, shorten content, excerpt portions, and adapt formatting for space, style, or clarity, provided we do not materially misrepresent the substance of the feedback. We may identify the source using the name, username, initials, general location, professional title, rating, or other non-photographic information displayed with the public post or provided with the feedback, subject to applicable law and the governing platform's terms. We will use a photograph or likeness for advertising only when separately authorized or otherwise permitted by applicable law. We are not required to provide notice, obtain additional approval, provide attribution, or pay compensation for a use authorized by this section. We will not condition an incentive on a review being positive, and we may disclose any material connection or incentive as required by law.

15. Site Content, Trademarks, and Copyright Complaints

The Site and its content, including text, graphics, logos, service marks, photographs, videos, downloads, software, and arrangement, are owned by ResumeSpice or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access the Site for lawful personal or internal business use. No other rights are granted.

“ResumeSpice” and associated names and logos are trademarks or service marks of ResumeSpice. You may not use them in a manner that implies sponsorship, affiliation, or endorsement without written permission. You may link to the Site in a fair and lawful manner that does not damage our reputation or suggest an affiliation that does not exist. We may request removal of a link that violates this provision.

If you believe Site content infringes your copyright, send a notice to support@resumespice.com and ResumeSpice, Attn: Copyright, 800 Gessner Road, Suite 170, Houston, Texas 77024. The notice should identify the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement that the disputed use is unauthorized, a statement under penalty of perjury that your notice is accurate and you are authorized to act, and your physical or electronic signature.

16. Third-Party Platforms, Links, and Services

The Services may involve or refer to third-party platforms such as LinkedIn, job boards, videoconferencing services, assessment providers, payment processors, and cloud services. Third parties operate under their own terms and privacy practices. ResumeSpice does not control their availability, algorithms, policies, account decisions, security, or results.

You are responsible for complying with third-party terms and safeguarding your credentials. Unless a Service expressly requires it and an approved secure method is provided, do not send us a password. ResumeSpice is not responsible for a third party's suspension of an account, change to a platform, rejection of content, data loss, security incident, or other act or omission outside our reasonable control.

Links are provided for convenience and do not constitute endorsement. Your transactions and interactions with third parties are between you and the third party.

17. No Employment or Outcome Guarantee; Disclaimer of Warranties

Career and hiring outcomes depend on numerous factors outside ResumeSpice's control, including your background, qualifications, effort, search strategy, interview performance, references, compensation requirements, location, work authorization, economic conditions, employer needs, competition, and hiring decisions.

Except for the limited remedy expressly stated in Section 11 and any nonwaivable warranty imposed by law, ResumeSpice does not promise or guarantee:

Interviews, offers, placement, employment, promotion, compensation, retention, admission, licensing, or any other outcome.
That a resume or profile will pass every applicant-tracking system or satisfy every recruiter, employer, platform, or algorithm.
That the Site or Services will be uninterrupted, error-free, secure, or compatible with every device, application, or platform.
That every recommendation will be appropriate for every circumstance or remain current after delivery.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SERVICES, DRAFTS, FINAL DELIVERABLES, AND RELATED INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” RESUMESPICE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT THOSE WARRANTIES MAY LEGALLY BE DISCLAIMED.

Nothing in these Terms excludes a warranty, remedy, or right that applicable law does not permit the parties to exclude.

18. Limitation of Liability and Exclusive Remedies

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESUMESPICE AND ITS OWNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST INCOME, LOST PROFITS, LOST OPPORTUNITIES, LOSS OF DATA, REPUTATIONAL HARM, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SITE, SERVICES, DELIVERABLES, OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF RESUMESPICE AND THE OTHER PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING FROM OR RELATED TO A PURCHASED SERVICE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO RESUMESPICE FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. FOR A CLAIM ARISING SOLELY FROM USE OF THE SITE AND NOT A PURCHASED SERVICE, TOTAL AGGREGATE LIABILITY WILL NOT EXCEED $100.

The limitations apply regardless of the legal theory and even if a limited remedy fails of its essential purpose. They do not limit liability for ResumeSpice's fraud, gross negligence, or willful misconduct, or any other liability that cannot legally be limited. They also do not limit your payment obligations, your liability for misuse of ResumeSpice's intellectual property, or obligations under Section 20. Some jurisdictions do not permit certain exclusions or limitations, so those provisions apply only to the extent permitted in your jurisdiction.

Where ResumeSpice fails to provide a material portion of a purchased Service, our obligation, at our option and subject to applicable law, is to reperform the affected Service, provide a reasonable substitute or credit, or refund the amount paid for the unprovided or materially nonconforming portion. This section does not enlarge the Interview Guarantee.

19. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE LIMITED EXCEPTIONS BELOW OR IF YOU TIMELY OPT OUT, YOU AND RESUMESPICE AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. ARBITRATION DOES NOT USE A JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.

19.1 Informal resolution first

Except for a qualifying small-claims filing, a request for temporary or emergency relief under Section 19.3, or a government-agency proceeding, the complaining party must send a written Notice of Dispute and allow 45 days for informal resolution before starting arbitration or a lawsuit. Your notice must include your name, contact information, order number if applicable, a description of the facts and legal basis of the dispute, the relief requested, and your personal signature, which may be electronic. Send your notice either by email to support@resumespice.com with the subject “Notice of Dispute” or by certified mail to ResumeSpice, Attn: Legal Notice, 800 Gessner Road, Suite 170, Houston, Texas 77024.

Our notice to you will be sent to the most recent email or mailing address associated with your account or order. The parties will participate personally and in good faith in reasonable efforts to resolve the dispute. Any applicable limitations period will be tolled during the 45-day informal-resolution period to the extent permitted by law.

19.2 Agreement to arbitrate

If the dispute is not resolved, either party may require final and binding individual arbitration administered by the American Arbitration Association (“AAA”). The AAA Consumer Arbitration Rules and Mediation Procedures in effect when the arbitration is filed will apply to a Service purchased for personal, family, or household use. The AAA Commercial Arbitration Rules in effect when the arbitration is filed will apply to a Service purchased primarily for business or organizational use. The applicable rules are modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

If multiple similar individual arbitration demands are filed against or on behalf of the same or related parties and meet the applicable AAA definition of a mass arbitration, the AAA Mass Arbitration Supplementary Rules and applicable fee schedule in effect when the demands are filed will also apply. Administrative application of those rules does not authorize class, collective, consolidated, or representative adjudication of the merits.

If the AAA is unavailable or declines to administer a dispute other than because ResumeSpice failed to comply with the AAA's consumer standards or payment requirements, the parties will attempt in good faith to select a mutually acceptable arbitration provider. If they cannot agree, a court with jurisdiction may appoint an arbitrator or provider under Section 5 of the Federal Arbitration Act.

“Dispute” is interpreted broadly and includes any claim or controversy between you and ResumeSpice arising from or relating to the Site, Services, communications, deliverables, an order, these Terms, or the parties' relationship, whether based in contract, tort, statute, regulation, fraud, misrepresentation, or another legal or equitable theory, and whether arising before or after acceptance of these Terms.

The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement. A court of competent jurisdiction will decide whether an arbitration agreement was formed, disputes concerning the Class Action Waiver in Section 19.5, and requests for public injunctive relief that applicable law requires a court to decide.

19.3 Exceptions

Either party may bring an individual claim in small claims court if it qualifies and remains there. Either party may seek temporary or emergency injunctive relief from a court to protect intellectual property, confidential information, account security, or systems from actual or threatened misuse while arbitration is pending. A party may also pursue a remedy before a government agency when law permits.

19.4 Procedures, location, and fees

Arbitration may be conducted by video, telephone, written submissions, or an in-person hearing as the AAA rules and arbitrator permit. An in-person hearing requested by a consumer will occur in the county or parish where the consumer resides, unless the parties agree otherwise. A business customer hearing will occur in Harris County, Texas, unless the parties agree otherwise.

Fees will be allocated under the applicable AAA rules and applicable law. For a consumer arbitration, ResumeSpice will pay amounts the rules require the business to pay. Each party is responsible for its own attorneys' fees and costs unless the arbitrator awards them under applicable law or finds that a claim or requested relief was frivolous or brought for an improper purpose under the standards applicable in federal court.

The arbitrator may award the same individual remedies a court could award, subject to these Terms and applicable law. The award must be written and will be final and binding, subject to the limited review permitted by the Federal Arbitration Act. Judgment may be entered in any court with jurisdiction.

19.5 Class and representative action waiver

YOU AND RESUMESPICE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION OR ARBITRATION, EXCEPT TO THE EXTENT APPLICABLE LAW MAKES A PARTICULAR WAIVER UNENFORCEABLE.

The arbitrator may not combine claims or preside over any class, collective, consolidated, or representative proceeding without the written consent of every affected party. Any relief may benefit only the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. Nothing in this paragraph prevents the AAA from using its Mass Arbitration Supplementary Rules to administer multiple individual cases while preserving individual adjudication and remedies.

If a final decision holds that a particular claim or request for relief cannot lawfully be arbitrated on an individual basis, only that claim or request will proceed in court after all arbitrable matters are completed. If the Class Action Waiver is held unenforceable as to a class or representative claim, that claim must proceed in court and not arbitration.

19.6 Right to opt out

You may opt out of this arbitration agreement by sending an individual, personally signed notice within 30 calendar days after the date you first accept these Terms. The notice must state that you are opting out of the ResumeSpice arbitration agreement and include your full name, email address used for the order, mailing address, order number if available, and personal signature.

Send the notice by email to support@resumespice.com with the subject “Arbitration Opt-Out” or by mail to ResumeSpice, Attn: Arbitration Opt-Out, 800 Gessner Road, Suite 170, Houston, Texas 77024. An opt-out applies only to the person who signs it and only if timely received. Opting out will not affect your order or Services. If you timely opt out, neither party will be bound by this Section 19 for disputes between you and ResumeSpice, but all other Terms remain effective.

19.7 Severability and survival

Except as stated in Section 19.5, if part of this arbitration agreement is unenforceable, it will be severed and the remainder enforced to the fullest lawful extent. This Section survives payment, completion, cancellation, account closure, and termination of the relationship.

20. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless ResumeSpice and its owners, affiliates, officers, directors, employees, contractors, and agents from a third-party claim, judgment, loss, liability, damage, or reasonable expense, including reasonable attorneys' fees, arising from:

Customer Materials that infringe, misappropriate, or violate a third party's rights.
Information you provide that is false, fraudulent, unlawful, materially misleading, confidential, or supplied without required authorization.
Your modification or unlawful use of the Site, Services, or deliverables, including use of a deliverable to misrepresent credentials, experience, or identity.
Your material breach of Section 5, 12, 13, or 15.

ResumeSpice will provide reasonable notice of a covered claim and may control the defense and settlement. You will provide reasonable cooperation. You may participate with counsel at your expense. We will not settle a claim in a manner that imposes a personal admission or nonmonetary obligation on you without your consent, which will not be unreasonably withheld. This section does not require indemnification for ResumeSpice's own fraud, gross negligence, willful misconduct, or liability that law does not permit us to shift.

21. Suspension, Termination, and Effect

You may stop using the Site or Services at any time, but stopping does not create a refund right or cancel accrued payment obligations.

We may suspend or terminate access to the Site, an account, or Services if you materially breach these Terms, fail to pay, engage in fraud or abuse, threaten personnel or systems, create material legal or security risk, or if continued performance becomes unlawful or impracticable. When appropriate, we may provide notice and an opportunity to cure. We may terminate immediately when delay would create material risk.

Upon termination, licenses granted to you for fully paid final customized deliverables continue, but all other rights to access the Site or unfinished Services end. Provisions that by their nature should survive will survive, including payment obligations, ownership, disclaimers, liability limitations, dispute resolution, indemnification, and general provisions.

22. Changes to the Site, Services, and Terms

We may modify or discontinue Site features and may update Service offerings prospectively. A material change will not reduce the core paid Services in an existing order without providing a reasonable substitute, credit, or refund for the affected unprovided portion.

We may revise these Terms from time to time. Updated Terms will state a new effective date and will apply prospectively when you next affirmatively accept them, place a new order, or continue using an account or ongoing Service after reasonable notice, as applicable. The version accepted when you placed an order generally governs that order unless a change is required by law, is expressly agreed by both parties, or benefits you without imposing a material new obligation. A change to Section 19 will not apply to a dispute of which ResumeSpice had actual written notice before the change became effective unless both parties agree otherwise.

23. General Provisions

23.1 Governing law

Except as governed by the Federal Arbitration Act, these Terms are governed by Texas law, without regard to conflict-of-law principles. If a dispute is permitted to proceed in court, the parties consent to the state and federal courts located in Harris County, Texas, except where applicable consumer law requires another venue.

23.2 Force majeure

ResumeSpice is not responsible for delay or failure caused by events beyond its reasonable control, including severe weather, natural disaster, epidemic, war, terrorism, civil unrest, labor disruption, utility or telecommunications failure, cyberattack, government action, platform outage, or failure of a critical service provider. We will use reasonable efforts to resume performance. Your payment obligations for Services already provided are not excused.

23.3 Assignment

You may not assign an order or these Terms without our written consent. ResumeSpice may assign these Terms or an order to an affiliate or in connection with a merger, reorganization, financing, sale of assets, or transfer of the ResumeSpice business, provided the assignee assumes the applicable obligations.

23.4 No waiver

A failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.

23.5 Severability

Except as specifically provided in Section 19, if a provision is held invalid or unenforceable, it will be enforced to the greatest lawful extent and the remainder will remain effective.

23.6 Entire agreement

These Terms, the Order Terms, and policies expressly incorporated by reference form the entire agreement concerning the Site and Services and replace prior or contemporaneous discussions and representations concerning the same subject. No oral statement modifies the agreement. A negotiated amendment must be in writing and accepted by both parties.

23.7 No third-party beneficiaries

Except for the ResumeSpice parties protected by Sections 18 and 20, these Terms do not create rights for any third party.

23.8 Headings and interpretation

Headings are for convenience. “Including” means “including without limitation.” The singular includes the plural when context requires. These Terms will not be interpreted against either party merely because one party drafted them.

23.9 Relationship of the parties

The Services do not create an employment, agency, partnership, joint-venture, fiduciary, attorney-client, or recruiter-candidate relationship between you and ResumeSpice or Murray Resources, LTD. ResumeSpice provides independent career services, and you retain control over and responsibility for your career decisions, applications, representations, and use of deliverables.

23.10 Language

These Terms are written in English. If ResumeSpice provides a translation, the English version controls to the extent permitted by applicable law.

24. Contact Information

ResumeSpice is operated by Murray Resources, LTD, doing business as ResumeSpice.

ResumeSpice

800 Gessner Road, Suite 170

Houston, Texas 77024

support@resumespice.com

832-930-7378